Returns/Exchanges

 

***We hope you are completely satisfied with you purchase from Spoil My Horse! To insure Christmas Eve delivery, orders need to be places by Friday, December 18, 2015. We ask that all Christmas exchanges be completed by January 15, 2016.  Before returning an item, please email us at sales@spoilmyhorse.com with your Order # to insure proper inventory for exchanges. CHRISTMAS Returns/Exchanges - We hope that you are completely satisfied with you purchases. Please read all policies. We ask that ALL exchanges or returns be made by January 15, 2016. Please request an Return Authorization # by emailing us at sales@spoilmyhorse.com or call us at 662-356-6190 before you send anything back. Some items are drop shipped from the supplier and must be returned to their warehouse. Any package without a Return Authorization # will only receive store credit.   ***

Returns are for defective merchandise only.  Please notify me by phone or email within 3 days of receiving your product(s).   Returned items shipping costs are to be paid by purchaser. No shipping charges will be refunded, as all items are inspected before shipment.
I want you to be completely satisfied with your order; therefore, we offer a 7 day exchange policy for items in their original condition. Shipping cost will not be refunded.
Spoil My Horse  will not be held responsible for items lost in shipping and will not issue refunds on lost merchandise. Upon receiving an authorization #, please send your return/exchange to:
Spoil My Horse
1345 Seed Tick Rd

Caledonia, MS 39740

****ALL SALES ARE FINAL ON CLEARANCE ITEMS AND CUSTOM ORDERS****

Shipping
All in stock orders will be processed and shipped within 3-6 business days of your order date. The shipping method will determine the delivery time of your order. We use USPS Priority Mail and First Class Mail as our standard methods of shipment, both of which should take 2-5 business days to arrive at your door. Occasionally with heavier orders, Parcel Post will be used and may take a few days longer.  

Shipping Charges:
$.01 to $40.00 Purchases = $4.95 Shipping Cost
$40.01 to $75.00 Purchases = $8.95 Shipping Cost
$75.01 to $99.99 Purchases = $12.95 Shipping Cost
All orders over $100 will ship for free.

We are open to shipping outside the US. Please contact us so we can figure out the shipping cost.



Payments
We understand your concern for on-line shopping security.  We use PayPal or Authorize. Net to process all transactions.  Visa, MasterCard, Discover and American Express are accepted through secure servers.  All information used to process the order is secure.

PayPal eChecks are accepted as well.  Payment with an eCheck usually takes about 4 business days for it to clear PayPal, so please keep in mind that your order will not ship until PayPal sends notice that your transaction has been completed.

You can also call us at 662-356-6190 if you want to process your payment over the phone
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